Please contact us via email and we will do our best to notify you if the item becomes available again. Please include the best email address for reaching you when the item becomes available.

The size shown on the website will be converted into international size before products are put on sale, which is standard and regular. Therefore, if you find that the size you get is not the same as shown on the website, don’t panic and worry. That size we sent you is right. Put them on first and see how it turns out. If they don't fit you well, you could return them definitely. (Please check our return policy)

The camera's perspective and the extent of lighting may cause a little color difference. Hope you could understand. If it does not affect the appearance and mood of your favorite clothing, we hope you can keep clothing. We will give you a promotion code as compensation for future purchases. However, we will try our best to avoid the matter happens.

All the apparels come from the quality supplier or manufacturer in China. So the quality, the fabric and the design have a guarantee so that we can build our own reputation and offer our customers our best service.

If you have a discount code, when you go to the “check out” page, you may find an option where you need to input the number, that’s how you use it. or When you buy multiple items, our system will automatically give you a discount without having to enter the discount code again.

Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order for a refund.

We try to publish as much useful info as we can about all our products, to help you buy the things that will suit you best.

The product page for every item includes sizing, a detailed description, care instructions, and most importantly, plenty of images.

If there is anything further information you feel we need to put on there to help you, just let us know what information you'd like to see and we'll do our best to include it.

We like to give you plenty of payment options: we accept PayPal, Visa, MasterCard credit card as our secure payment method which accepts all kinds of credit or debit cards. We also take security very seriously indeed, so your details will be safe with us.

All credit and debit cardholders are subject to validation and authorization by both us and the card issuer, to maintain security and prevent fraud.

Reach out to our customer service team at info@cravebyw.com and we’ll see what we can do! Please note: we can't always correct user errors made at checkout, but we will do all we can to rectify any issues.

To look up the status of your order, click here.