FAQ

Find quick answers about sizing, shipping, returns, product care, payments, promotions, and safe shopping with CRAVEBYFW.

Top FAQs

How do I choose the right size?

Each product page includes a size guide to help you compare your measurements before ordering. For activewear and swimwear, we recommend checking bust, waist, hip, and inseam measurements carefully, as fit can vary by silhouette and fabric stretch. If you are between sizes or need help choosing, contact us at service@cravebyfw.com.

Where does CRAVEBYFW ship from?

CRAVEBYFW partners with selected production and fulfillment teams to ship orders as efficiently as possible. Depending on the item and destination, your order may ship from one of our international fulfillment locations. Once your order is on the way, you will receive tracking details by email.

How can I track my order?

After your order ships, we will send a shipping confirmation email with a tracking link. Tracking may take a short time to update after the carrier receives the package. If you need help checking your shipment, email service@cravebyfw.com with your order number.

Can I change or cancel my order?

We process orders quickly, so changes are not always possible once an order is confirmed. If you need to update a size, color, address, or cancellation request, contact us as soon as possible at service@cravebyfw.com. If the order has already shipped, we can help you with the return process after delivery.

What is your return policy?

You may request a return within 30 days of delivery. Items must be unworn, unwashed, unused, and returned with original tags and packaging when applicable. Please contact us before sending anything back, as returns sent without approval may not be accepted. Return shipping costs are the customer's responsibility unless the item arrives damaged or incorrect.

Orders & Shipping

How do I place an order?

Select your preferred color, size, and quantity on the product page, then click Add to Cart. When you are ready, go to Checkout and complete your shipping and payment details. You will receive an order confirmation email after your purchase is placed.

How long does shipping take?

Shipping time varies by destination, carrier, and item availability. You will receive tracking information once your order ships. During peak seasons, holidays, or carrier delays, delivery may take longer than usual.

Can I change my shipping address after placing an order?

If your order has not yet been processed or shipped, we will do our best to help. Please email service@cravebyfw.com immediately with your order number and the correct address. Address changes cannot be guaranteed after processing begins.

What happens if my package is marked delivered but I did not receive it?

Please check your mailbox, front desk, parcel locker, neighbors, or local carrier first. Sometimes packages are marked delivered slightly before final drop-off. If it still has not arrived after 2-3 business days, contact the carrier and email us with your order number so we can help review the situation.

Which shipping carrier do you use?

The carrier depends on your delivery country, region, and package type. Your tracking email will show the carrier and tracking link once your order ships. In some cases, an international carrier may hand the package to a local delivery partner for final delivery.

Returns & Exchanges

How do I start a return?

Email service@cravebyfw.com within 30 days of delivery with your order number, the item you would like to return, and the reason for your request. Our team will review your request and provide return instructions if your item is eligible.

Can I exchange for another size or color?

For the fastest result, we recommend placing a new order for the size or color you want and returning the original eligible item. This helps avoid waiting for the return package to arrive before your replacement is shipped.

When will I receive my refund?

Once your approved return is received and inspected, your refund will be issued to the original payment method. Processing time can vary by bank or payment provider. If you have not received your refund within 14 days after confirmation, contact us at service@cravebyfw.com.

Can I return an item after trying it on?

You may try items on briefly for fit, but returned items must be unworn, unwashed, and free from makeup, deodorant, perfume, stains, pet hair, or damage. For hygiene reasons, some intimate items may not be eligible for return.

What should I do if my item arrives damaged or incorrect?

Please contact us as soon as possible at service@cravebyfw.com with your order number, photos of the item, and photos of the packaging. After review, we will help arrange the best solution, such as a replacement or refund when applicable.

Sizing & Fit

Do all CRAVEBYFW items fit the same?

Fit can vary by product type, fabric, compression level, and design. A sculpting legging may feel more compressive than a casual jogger, while swimwear and bras may fit closer to the body. Always check the size guide on the specific product page before ordering.

What if the color looks different in person?

We do our best to show colors accurately, but color may vary slightly due to lighting, photography, and screen settings. Product photos are intended to represent the item as closely as possible.

Will sold-out items be restocked?

Some popular styles may return, while limited styles may not be restocked. If a product page includes a back-in-stock option, sign up there to receive an email when the item becomes available again.

Product Information & Care

What materials do you use?

CRAVEBYFW products use different materials depending on the style. Many activewear pieces include performance blends such as nylon and spandex for stretch, support, and comfort. Please check the composition listed on each product page for item-specific details.

How should I wash my CRAVEBYFW pieces?

We recommend washing garments in cold water with mild detergent and similar colors. Use a gentle cycle, avoid bleach, and air dry when possible to help protect elasticity, shape, and color. Always follow the care label on your item.

How are your products developed?

Our pieces are selected and developed with attention to fit, comfort, movement, and everyday wearability. We focus on versatile styles that can move from workouts to travel, errands, lounging, and warm-weather plans without feeling overdone.

Payments, Taxes & Discounts

What payment methods do you accept?

Available payment methods may include major credit cards and supported express checkout options shown at checkout. Payment options can vary by country, device, and payment provider.

Why was my payment declined?

Payments may be declined for billing details, bank authorization, card limits, payment provider checks, or incorrect information. Please confirm your billing details or try another payment method. If the issue continues, contact your bank or email us for support.

Are taxes and customs duties included?

Taxes, duties, and customs fees may vary by destination and may not be included in the product price. If your local authority or carrier requires duties or taxes, the customer is responsible for those charges unless otherwise stated at checkout.

Can I use more than one promo code?

Only one promo code can be used per order unless a promotion states otherwise. Promo codes may not apply to sale items, gift cards, shipping fees, or selected campaigns.

I forgot to use my discount code. Can it be applied after purchase?

Discount codes cannot be applied after an order is completed. If your code is still valid, you may use it on a future eligible order.

Do you offer price adjustments?

We do not offer price adjustments after an order is placed. Promotions are available for a limited time and may change without notice.

Safe Shopping

What is CRAVEBYFW's official customer service email?

Our official customer service email is service@cravebyfw.com. Please be cautious of misspelled email addresses or accounts that ask for payment outside our official website.

How can I protect myself from phishing scams?

Shop only through our official website, cravebyfw.com. Do not click suspicious links, share payment details by message, or send money to anyone claiming to represent CRAVEBYFW outside the official checkout process.

What should I do if I see a suspicious website or message?

If you believe a website, account, or message is impersonating CRAVEBYFW, do not provide personal or payment information. Save any screenshots or messages and contact us at service@cravebyfw.com.

General

How can I contact CRAVEBYFW?

You can reach our customer service team at service@cravebyfw.com. Please include your order number if your question is order-related.

How can I collaborate with CRAVEBYFW?

If you are interested in influencer, ambassador, affiliate, or wholesale opportunities, please contact us at service@cravebyfw.com with your profile, audience details, and collaboration idea.

How can I stay updated?

Subscribe to our emails and follow CRAVEBYFW on social channels for new arrivals, styling inspiration, restocks, and limited promotions.

How can I share product feedback?

We welcome feedback. You can email us at service@cravebyfw.com with product suggestions, fit notes, or comments about your experience.