Term of services
OVERVIEW
This website is operated by Demonstration Store. Throughout the site, the terms “we”, “us” and “our” refer to Demonstration Store. Demonstration Store offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Demonstration Store, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Demonstration Store and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 123 Fake St, Toronto, CA, 90210, United States.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at example@example.com
Top FAQs
What size am I?
It can be challenging to determine fit and sizing when shopping online. To assist you in choosing the correct sizes, we have developed a size guide available on all product pages. If you require further assistance, please contact us at service@craveyfw.com.
Where does halara ship from?
Our products are sourced from top-notch factories in China. These factories adhere to local, national, and international regulations and hold certifications from renowned organizations. Our priority is the well-being of all stakeholders in our supply chain, emphasizing support for people and the planet.
What is the status of my order?
Once your order is shipped, expect a notification email with tracking details. Access the link provided to stay updated on your package status. If needed, reach out to us at service@cravebyfw.com for assistance!
Can I change or update my order?
Since we process our orders quickly, in most cases it's not possible to change or update your order. You can however give us a shout at service@cravebyfw.com and our customer service team will do what they can to help to accommodate any changes before the order is packed for shipment. Please note however that this is not always possible.
What's your return policy?
While we're confident you will love the product that you ordered, we do have a return policy in place in case something doesn't live up to your expectation, or if the sizing isn't perfect.
You have 30 days to decide if an item is right for you. If you would like to return the item please contact us within 30 days of delivery. Please email service@cravebyfw.com and indicate the item(s) you would like to return and the reason for your request.
Do not send returned items to the sender's address from the package you received. We will not accept any returns without you contacting us first.
Once you receive the return confirmation, you may send back the unworn and unwashed products to the address that we provide. We must receive the returns within 30 days of the return confirmation email. Please note that we do not cover return delivery fees. Please keep in mind that we do not accept any returns on underwear.
If you have not received your refund within 14 days of shipping out your returned product, please contact service@cravebyfw.com ASAP.
Protect Yourself from Phishing Scams
To ensure your safety, please order exclusively through CRAVEBYFW's official websites.
For a list of all official CRAVEBYFW websites, accounts and any tips related to phishing scams, please refer to this link: Details.
Orders & Shipping
How can I place an order?
To make a purchase, find the product you like, select a color and size, and click the "Add to Cart" button. Continue adding products, or click "Checkout" to complete your order! Create a CRAVEBYFW. account to make your shopping trip even smoother! Some perks include a faster checkout process with auto-filled information, easily accessible order history and status, and updates directly to your inbox about new releases and special promotions.
What is the status of my order?
You'll receive a shipping confirmation email once your order has been shipped. Click on the tracking link in this email to view the updated status of your package. Otherwise, send us an email at service@cravebyfw.com and we'll happily check it for you!
How long does shipping take?
The shipping time can vary depending on the destination region and country. You can check out our shipping page for an updated timetable of delivery times by country.
Can I change my shipping address after placing an order?
Due to our quick order processing times, we are unable to change the details in your order once it has been confirmed and processed. If you wish to change the shipping address, please cancel your previous order and place a new one.
I made a mistake on my order, or I want to add or change something! Can I?
Sometimes. Since we try to get product to you as quickly as possible, we process and ship orders quickly after the transaction is placed. But, feel free to send us an email at service@cravebyfw.com as soon as you realize, and we'll do our best to see what we can do!
Can I cancel my order?
It depends! If you contact us service@cravebyfw.com to cancel your order before it is shipped, we would be more than happy to help with the cancellation (or modification) of the order. However, once the order has been shipped, we are unable to modify or cancel your order at this time. However, once you receive your package, if you're not 100% satisfied with the items, we’ll be more than happy to assist you with the return. If any other questions, feel free to reach us by service@cravebyfw.com.
What happens if my package is lost and stolen?
Once your items are shipped, we are not liable if they are stolen or lost in transit. If your tracking number shows that your package was delivered but you did not receive it, please allow 2-3 more days of leeway for delivery before contacting your local carrier for more information.
What shipping courier/company do you use?
This depends by the country or region to which the package is addressed. Once it ships out of one of our warehouses in China , it will be handled by local couriers in the origination source. Then, once it reaches your country or region, it will be handed from the original postal courier to the local courier that services your region. You may receive two tracking numbers: one for the original courier from when it leaves our warehouse, and one for the local courier making the delivery to you!
Exchanges & Returns
What's your return policy?
While we're confident you will love the product that you ordered, we do have a return policy in place in case something doesn't live up to your expectation, or if the sizing isn't perfect.
You have 30 days to decide if an item is right for you. If you would like to return the item please contact us within 30 days of delivery. Please email service@cravebyfw.com and indicate the item(s) you would like to return and the reason for your request.
Do not send returned items to the sender's address from the package you received. We will not accept any returns without you contacting us first.
Once you receive the return confirmation, you may send back the unworn and unwashed products to the address that we provide. We must receive the returns within 30 days of the return confirmation email. Please note that we do not cover return delivery fees. Please keep in mind that we do not accept any returns on underwear.
If you have not received your refund within 14 days of shipping out your returned product, please contact service@cravebyfw.com ASAP.
What's your exchange policy?
For exchanges of products for a size swap, we would recommend that you proceed with a return and then concurrently place a second order for the correct size. That way, you won't have to wait 2 additional weeks for us to receive the product before we send it out, and we can get it shipped to you as soon as possible. If you have any questions about this, please feel free to shoot us an email at service@cravebyfw.com.
How do refunds work?
Refunds will be issued to the payment method used to make the purchase. You will receive email confirmation of the refund once it has been completed. If you have not received the refund in your account within 14 days, please contact your bank with proof of confirmation so they can assist in speeding up the approval process.
An item I ordered is out of stock. What can I do?
If an item you ordered is out of stock, you can either cancel the order for a refund, or email us at service@cravebyfw.com to replace the item with another product.
Can I return my order after I've tried on the products?
We understand that you have to try on the products to know if they fit, but please keep in mind that if there are remnants of makeup, deodorant, and/or perfume, we cannot accept the return. When trying on underwear, please wear another pair underneath.
Are returns/exchanges free?
You must pay for shipping to return or exchange an item.
My item came damaged, what should I do?
If you receive a damaged or flawed item, or if it doesn't seem to match the description on our site of the item you ordered, send us an email at service@cravebyfw.com as soon as possible. After review, when possible we will send you a replacement product or refund you for the price of the defective item.
Sizing & Colors
How am I supposed to figure out my size?
We know that's tricky sometimes to figure out fit and sizing when online shopping! We've created a size guide to help you select the right sizes, and you can find this guide on all our product pages. If you're still unsure, then send us an email at service@cravebyfw.com and we'll help you out!
The style/color/size I want is out of stock. When will you be restocking?
CRAVE. comes out with new collections each season! If the item you want is out of stock, sign up for the "Back in Stock" email alert on the product page of the item in question to be notified when it's available.
Product Information
How are CRAVE. products developed and produced?
CRAVE. manufactures its products in select, reliable factories with experienced specialists overseeing the process, from experienced patternmakers, product development specialists, to quality control experts. We're committed to constantly making efforts towards sustainability, partnering exclusively with factories that adhere to environmental protection laws, labor rights, and wage regulations. Our unique on-demand production approach eliminates inventory-related pollution and waste. Prioritizing high-quality fabric and the latest technology in our fabric lab, we reduce waste and maximize fabric function and handfeel while maintaining affordable prices. Our designs, driven by customer feedback, reduce overproduction and ensure our customers not only receive products they love, but can count on the durability of our products. As our business demand and product categories rapidly expand, we are growing our supply chain partnerships in South Asia. We're committed to increasing our investment and effort in sustainability, and will provide greater transparency in our sustainable practices and supply chain in 2024.
What materials do you use for your products?
We use a variety of materials for our products, but the main ones are nylon, spandex, and cotton. All of our fabrics are high-quality, high-elasticity, and breathable, in order to give you the comfiest and softest products possible.
How do I wash my products?
We recommend washing our garments with gentle detergents and at low temperatures. It's better for the environment, and for your clothes! You can find more detailed recommendations on the tags of your product.
What does near-zero product inventory mean? Why are some things pre-order?
Certain items we sell are on a "pre-order" and "JIT: Just In Time" model which allows us to order just enough materials to meet the demand for our customers. And we are working hard to expand this model to more and more products.
Payment & Discount
What payment methods do you accept?
We accept all major credit cards (VISA, MasterCard, AMEX), PayPal, Apple Pay, Google Pay, and Shop Pay Afterpay(only available for US/NZ/AU/CA addresses ) Please note that some banks may charge users foreign transaction fees when you pay by credit card.
Why was my payment declined?
There could be a few reasons. If you paid via credit card or PayPal, send us a note at service@cravebyfw.com and we'll investigate.
Can I use a gift card and a promo code in the same order?
Yes! You can use both the gift card and promo code in one order. Just make sure to enter the gift card first, and then the promo code.
Are Taxes and Customs Duties included in the price?
Taxes and Customs Duties are not included in prices When the package arrives in your country, the delivery company may contact you in regard to the amount of taxes/duty you should pay.
For US customers:
1.What is Sales & Use Tax?
Sales & Use Tax (“Sales Tax”) will be charged by applicable states of the US to customers who reside in the US and purchase from us. We are required by law to collect Sales Tax in those states. You will see the Sales Tax applied to your order once you confirm your shipping details and proceed to checkout.
2.How is Sales & Use Tax calculated?
Sales Tax is calculated on the total merchandise value net of any discount. Total taxes may also include taxes charged on the delivery and shipping fees (if taxable in your state).Sales Tax charged on your order will be displayed at the checkout stage.
3.Will Sales & Use Tax be refundable?
In case of returns and/or refunds, the appropriate Sales Tax will also be refunded to the original method of payment.
Do you offer price adjustments?
Unfortunately, at this time we cannot adjust pricing after the order has been placed.
What currency are payments transacted in?
All orders are placed in USD. If your payment method's original tender type is not USD, your bank or payment facilitator will convert to your local currency at their current daily exchange rate. This also means that if you return a product or receive a refund, it will be issued in the same USD amount that you paid, based on the current daily exchange rate at the time of refund. It is possible those amounts may differ slightly.
I ordered something and now it’s on sale, do you offer price adjustment?
Our sales and discounts are only available for a limited time, and we are unfortunately unable to offer price adjustments. To stay in the loop, subscribe to our mailing list and follow us on social media @CRAVEBYFW!
What is your discount code policy?
Please note that cravebyfw.com (also referred to as CRAVEBYFW) reserves, in their discretion, full rights to the usage of discount code. In cases where a customer violates discount code regulations, CRAVEBYFW has the right to cancel the order or forfeit the payment.discount code rules are as follows:
1. Can discount codes be applied to discount campaigns (such as adding 2 product 20%)?
Discount codes only valid on full-price products.
Since the campaign is already discounted, monetary discounts cannot be applied.
2. How do I use my code?
To redeem a discount code, enter the discount code during the checkout process. Only one discount can be used per purchase. Discount code codes may not be applied towards the products on sale.
3. I forgot to use my discount with my purchase. Can you give me a credit?
Discount code can't be applied after the purchase is complete. If you forgot to use your discount code and it is now expired, watch for new code and offers in the future. If the discount code is not expired, please use the discount code on your next order.
4. Can I use more than one discount code at a time?
No. You can redeem only one discount at a time. Usage is also subject to the terms and conditions of the discount code.
5. Can I use an expired discount code?
Expired discount code can't be used. Each discount code has an expiration date. If you are having issues with it, please contact us via service@cravebyfw.com
6. What if a discount makes the order total fall below the free shipping minimum?
A discount code doesn't work on shipping fees.
If the total falls below the free shipping minimum using the discount code, the free shipping will not be applied.
If you still have any questions, please feel free to contact us service@cravebyfw.com
My refund is a different amount than my order total! Why?
It could be a few reasons. For one, shipping fees are nonrefundable. Or it could be that your order, placed in USD, had a different daily exchange rate to your local currency at the time of order than at the time a refund was processed. Send us an email at service@cravebyfw.com and we'll investigate and find out why there may be a difference.
Can I stack two promo codes in the same order?
No, you can only use one promo code per order. If you're unsure about using coupons or promo codes, send us an email (service@cravebyfw.com) and we'll look into the promotions and let you know!
General
I'm an influencer/ambassador and I would like to work together. How can we collaborate?
Thank you for your interest in working with us! You can contact service@cravebyfw.com to express interest and one of our influencer managers will get in contact if we have available spots open in our program.
How can I stay up to date with halara?
Make sure to follow us on Instagram and TikTok , and subscribe to email and text message updates from us! We offer real-time customer support, product drop announcements, and brand sponsorship opportunities. Join us today!
I have feedback on a product or a suggestion for a product. How can I let you know?
We love to hear from our customers! You can drop us a note on Instagram or feel free to send us an email service@cravebyfw.com with your feedback or suggestion.
Is there any guideline when writing my product review?
1. When writing your review, please consider the following guidelines:
• Focus on the product and your individual experience using it.
• Provide details about why you liked or disliked a product.
• All submitted reviews are subject to the terms set forth in our Terms and Conditions.
2. We reserve the right not to post your review or delete your posted review if it contains any of the following types of content
• Reviews that are not specific or related to the product that you have bought
• Obscenities, discriminatory language, or other language that may reasonably considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation, or not suitable for a public forum
• Advertisements, 'spam' content, or references to other products, offers, or websites
Email addresses, URLs, phone numbers, physical addresses or other forms of contact information
• Critical or spiteful comments on other reviews posted on the page or their authors
Inappropriate photos, videos, or music, including without limitation any such materials that contain any inappropriate bodily exposure
• Any material with a visible copyright notice or obvious third-party material
Information that violates any law, statute, ordinance or regulation
3. If you wish to share feedback with us about product selection, pricing, ordering, delivery or other customer service issues, please do not submit this feedback through a product review. Instead, you can contact us by sending email to service@cravebyfw.com directly. Enjoy writing your review!
How To Use Coupons
How to use a Halara Coupon code?
First, put items in your shopping bag and proceed to the checkout page. There, you'll see a place to enter your promo code. Once you add it, the system will automatically decrease your total cost, helping you save as much as possible.
Where can I get the discount?
You can get a coupon code in several ways: through an influencer, a referral, our homepage, an email newsletter subscription, social media, or various other channels. Be sure to check the specific guidelines, limitations, and validity dates listed for each code.
Can I use multiple codes for one order?
Currently, you can only use one CRAVEBYFW coupon code per order.
Why aren't my codes working?
If your CRAVEBYFW codes aren't working, it could be due to the following reasons:
1. The entered code might not be correct.
2. The code may no longer be valid.
3. Your order may not meet the minimum amount needed to use the code.
4. You might already be using another code that provides greater savings.
5. The code might only be applicable to full-priced items.
Should you have any inquiries or confusion, feel free to get in touch with our Customer Service Team by emailing us at service@cravebyfw.com.
How You Can Protect Yourself?
What is your Official Customer Service Email ?
Our Official customer service email address is service@cravebyfw.com.
Scammers may use email addresses resembling our brand name but with slight ariations or misspellings
Contact Statement
It is our general practice not to solicit payments from influencers or customers via email through our official website.
What should I do if I encounter a website that appears to be impersonating CRAVEBYFW? How can I protect myself?
If You Were Scammed
1. Contact your bank immediately and tell them it was a fraudulent charge on an unauthorized transaction.
2. Report fraud at the Federal Trade Commissio
3. Before the case is closed, do not delete any proof of payment and communications like chat/ message/ call history between you and the scammer, this could help to identify the situation more easily and faster.
About collaboration requests
Just a friendly reminder that all official collaboration requests and customer service messages will ALWAYS come from an email address ending in service@cravebyfw.com.
If you ever receive an email claiming to be from CRAVEBYFW but the address looks suspicious, don't click any links or give out any personal information.
Stay safe and stylish! If you have any questions about a suspicious email, feel free to reach out to our real customer service team at service@cravebyfw.com.